Our Reviews

Everything fine on time and to my satisfaction.

Natasha did a great job handling our diagnosis and kept me notified of all concerns found.

Deonte was friendly and very polite. Just got an oil change which was done in a reasonable amount of time.

Although I have issues with my vehicle since I purchased it in Sept 24, they have resolved & fixed all issues currently, HOWEVER I would say COMMUNICATION WITH CUSTOMERS still needs work..

Everything went as planned, I had a great buying experience, thank you!

Very nice time at the dealer, I am satisfied

Was pleased that I was able to get squeezed in for another appointment for additional work that was recommended at the time of oil change. Same day service without having to schedule another appointment in the future. This may not always happen but I’m glad there was room to schedule me in. Now that’s great customer service! Thanks for going above and beyond!

Good

The service advisor I assume with the mechanic was diligent in finding my fan belt squeaking cause and repaired it.

Work was done as promised and completed on time. Thanks!!!

Everything was good they didn’t make me wait a long time customer service was amazing and they did the extra step to look more into my truck and told me additional things that should be done to my truck

They arrived on time and delivered the vehicle back early

Great communication and polite service. Done within the time stated.

Servicing my pickup for the transmission recall was fast and efficient which was greatly appreciated.

Quick and easy

Good experience.

This was my second experience with the service department and it was excellent. Communication and consistent updates throughout the process. Fair pricing and no surprises. I will continue to have Good Chevy maintain my vehicle! Thanks all.

I thought I had made an online appointment for an oil change and 40,000 maintenance but when I got there the tech said it was only for a question about a tire sensor Your website for appointments is confusing because I only added the sensor question after I had checked the original options The result was I was put at the back of the line and waited 4 hours for my vehicle to be completed All employees were very kind and kept telling me it was extra busy but I still had my original appointment which was not entered accurately Please correct this on your website! Although, my Spark does run like a dream now!!!!!

When I got in my vehicle after service there where grease finger prints on my door along with the inside pillar on the drivers side. Also when I got home I noticed fluid dripping down the door by the window? The service tech upon my arrival tried to upsell me to the Transmission flush which was quoted to me at 799.00 with out tax. When I told him I was just going to do the service he quoted me 499.00, when I showed him on the web that it was 249.00 he said wow that must be an old coupon. I showed him that I just pulled it up on my phone, he then agreed to 249.00.

Very professional and friendly and fair.

Charging the customer a % fee for the use of a creditcard is a bad buisness practice. Accepting creditcards was a buisness choice and as such should be a cost of doing buisness and you are passing that onto the customer. I will not be coming back due to this.

Les Coleman was a delight & made the experience very easy.

We have bought 4 cars now from Good Chevrolet. Vlad and Sam are exceptional and have made each transaction easy and enjoyable while being professional and helpful along the way. Which is the exact reason why we have been back several times and will continue to do business with them.

I was told at arrival that the oil change would take an hour and it ended up taking 2 hours instead.

Dealership alerted me of specials and available vehicles continually throughout my search for a new car. They were always available to answer questions I had. When I was ready to make a purchase, they made the process easy. This is my 2nd new car purchase from them, and I would definitely return and recommend.

We have all of our service done at Good Chevrolet. My service advisor, Kenny did an excellent job from check-in to check out

Helpful, friendly, friendly

Appreciate the fast great service

Fixed scraping brakes although I think rotor should have been worked on.

Challenging to begin with but nevertheless got resolved.

Tim the salesman did very well. Loved him!

I really enjoyed the quickness and response and warm welcome by one and all. There is nothing anybody can do when parts are not onsite for various good business practices.

Friendly and knowledgeable staff! Work was completed on time.

Did not do anything until they spoke with me great service

No complaints with Kenny --- he was was great and easy to work with. However I brought the truck in to address a problem with the transmission and the work done on the transmission did not fix the issue. It is still giving a severe shudder when attempting to accelerate up an incline and even caused the check engine light to come on during my last drive.

My appointment was for 9am and I was told it would be about an hour, which is typically what it's always been. This time however, they didn't even start on my truck until 10:30am and it wasn't finished until well after 11am. I would have expected at least for someone to come out to the waiting room and explain what was happening and why, but no NOTHING. And when the truck was finally done, again I would have expected someone to come out and go over what was done and explain the bill to me, but no NOTHING. My next oil change and vehicle check will be done at Evergreen Chevrolet.

Lewis and the entire "Good" team were excellent to work with.

We were greeted right away by the Good Chevrolet team. Our sales person accommodated all our requests to view and test drive several models. We did not get pressured to buy and received favorable terms on our new car. We are very happy with our new 2025 Chevy Equinox!

For the last 3 years I’ve had a problem with cylinder number for sending a code P0272 I’ve used all three Alaska dealers in my area to address this problem! All have come back saying it’s injector 4 which I had them change and the problem has still continued. By the way it’s a diesel 2018 Chevy Cruze! I drove from Alaska back to the dealership I purchased the car from hoping they would be able to dig deeper into the main cause of this problem, after waiting a few days to have the work done, again I was told it was injector 4! At a cost of over $1000.00 I got the car back on a Friday night and started my 2400 mile trip back to Alaska and within a few hours into Canada the code came back and knowing I needed to get back to work I continued my journey home! Here I will have to find a shop that can help where the root cause of this problem is!

It was good

I like the service I never had any problems.

Great job. Only problem is the time spent at the dealership for that service.

I was very happy with this experience and look forward to working with them in the future

We worked with Vladimir Tkach on a deal for a 2025 Silverado HD 2500. Vladimir was very helpful working through options for financing. With our trade-in, we got a deal we were happy with. Julie Edgerton in the finance office was also helpful. There were few choices of where to go for what we were looking for so I'm glad the vehicle was at Good Chevrolet and had a great experience.

I already liked this business, while performing services on my Malibu 2021/2022. The best update I could provide is now buying a car from them. Coming from a HORRIBLE experience with Kia's Renton I must say that getting a Chevrolet with these guys was a 10 out of 10 experience. I recommend Vladimir Tkach as your sales representative. He was exactly what I needed after that experience I just mentioned. Vladimir was kind, professional and straight forward. No decorations, no crazy or absurd negotiations. Thank you Vladimir for your professionalism. Thank you also to whoever was the sales manager/ finance manager. I sat there, checked the vehicles, and the numbers they estimated I would get....were the final ones. Thank you.

The service was good and your sales person Carlos has great ‘people skills’ and did a nice job of explaining the advantages of the new Corvettes.

Very easy to get an appointment in the time frame that I wanted. Service was completed within the time that they promised me. All service personnel were very helpful and courteous. Will continue using Good Chevrolet for all of my automotive services.

I left my car was able to go to work and then it was done when I needed it Kenny was amazing and friendly and has checked up with me a few times since I was there

I was a new customer and was able to make an appointment for an oil change within a couple of days. When I showed up to my appointment, I was well-received by David Coningham. David was very courteous and professional, explaining to me the process of my oil change and answered all the questions I had. Within about 10 minutes, I was on a shuttle to my job. When I arrived to pick up my car, the transaction was smooth. I paid and was in my car within a few minutes.

I was up to date with the work being done

Made appointment online for an oil change and have air filter replaced. When I arrived for my appointment, was told that one of the oil change people weren't there and you did not have the air filter for my car. It took 2 1/2 hrs for the oil change and I have to make another appointment if/when you call me and tell me that the air filter arrived. I say that because last time I had to call the parts office to see if the part I was having serviced arrived. What is it, do I have to make a service appointment and then call the parts department to make sure that the parts are on site so I don't have to waste another half a day to get the air filter replaced?

Ben was Absolutely amazing!! definitely would recommend GOOD chev to all my friends!

Found the issue with the car right away and also gave a very helpful breakdown of other services that the car will need. Kenny was very communicative and helpful when explaining the services and keeping me updated with the progress on the car! Thank you very much!

Great service. 100% recommend for any future purchase

Tire monitor system light still on...one of the items I noted when I brought car in. Service writer never returns calls, but I left a message anyway. You would think that spending $14k on a repair would get a little better service. You had my car 6 weeks for a 2 week job with no communication. I gave 3 stars, because I'm a Chevy fan and my husband hasn't taken me over to the Toyota side...yet.

David as always is a pleasure and great to work with. I have confidence and in what his insights are and experience. Thank you David

I felt they cared about what I wanted and was looking for in a new vehicle rather than what they wanted to sell me.

Vladimir Tkach JR , make our purchase of a new Chevy Trax very pleasant. Had not bought a car for 18 years , so we were a little nervous but , everyone was so nice and helpful . Thank you again and we love the car !

11am appointment and arrived at 10:45. Not sure when they started but it sat till at least 12:30. I start at 1:30 pm 15 minutes away and was 10 minutes late. Your workers were not apologetic, just making excuses that I need to leave more time. It was never like this but it has changed for the worse. I, also, asked for paperwork to be emailed to me as I rushed out to make it to work and that never happened. Pretty disappointing! Wow!

excellent very helpful

Natasha Wilson did an excellent job.

Because I want to know what caused noise when I turn my wheels, but tech did not show me an issued why and the noise came from and staff gave me the statement had some simple issues. Asking for over thousand if I want to repair. You can check my car record then I called and asked for what reason staff told me because corrosion on hub. I knew for sure something else but ???

The follow ups and the recommendations are great and much appreciated.

Experienced technicians with the Volt, reasonable prices

I took my truck in for an oil change, I had an appointment. They said it would be done in an hour and a half so I waited in the lobby. It took over three hours to change the oil.

Richard and Julie did a superb job of getting me the truck I needed at a fair price.

Not very good! Firstly, the lady at the counter told me it will take around 90mins for the service and that I would be called when done. This was my car's first service and I already had received a communication that I would need an oil change and the tires rotated. The car was ready way earlier but I wasn't informed/called. When I waited the entire 90mins, I was told it was done in the first 20 mins itself. I asked as to why I wasnt called? The reply was "Not sure - May be there was some issue with the contact number". I then asked what had been done? and the lady replied "Just oil changed". "Why not the tires rotated?" I asked. She said, "Your car does not need it." She did not have an explanation of why my car did not need it. I then pressed that the tires be rotated irrespective of it is required or not. She called back someone else, then had a discussion between them and took the car back again to rotate the tires. What could have been a 30 mins task ended taking >2hrs with terribly broken communication and extreme lack of knowledge for people interacting with customers. At least the tires did get rotated finally.

Ben is always friendly and stays on top of my vehicle by provides updates

Very friendly and every one especially Kevin Kingara sales and Julie Edgerton did a terrific job!!😍

Chev PU, my son (Tim Sattler/Gary Sattler)took our Chev PU in and was not happy with the service. I recently lost my husband (Gary) and need to be able to COUNT on GOOD to deliver the great service that we have been accustomed to at Good by Les Coleman. Janice Sattler

My family and I have been Good customers since the 80s. I have my Corvette serviced there and as of late, my Acadia. My service advisor of years is gone. The first service I had without here was a $180 oil change (no cleaning windows, vacuuming or anything) and someone tacked on a tire rotation that I didn't ask for. I know you have to make a profit but you've priced me out. Sad day for the Renton Smiths. Adam allfalldown@mac.com

The service manager was nice. However, I took my car in describing the known "shift to park" issue that needed fixed, stating such on the appointment and to the service manager. I selected "diagnostic" as that was the only relevant option on the online booking portal. After charging me $245 to confirm my stated problem, they could not fix the issue without another appointment at the cost of $553. They should have consulted me at the beginning that the cost of the max full repair would be $553, knowing my car was out of warranty and to not waste the $245 diag charge.

This is my fourth car purchased from Good Chevrolet, and I can truly say that my experience has been exceptional. I know I could get a new car from anywhere, but what sets Good Chevrolet apart is the treatment I receive from the moment I walk in until I leave. My salesman, Andrey, made it clear when he said, “I am not here to upsell you.” He genuinely meant it. As I wavered about which car to choose, he was patient and understanding, ensuring there was no pressure, only kindness and empathy. Additionally, Sam in finance was outstanding. He was honest and upfront, working diligently to make sure I felt confident about my loan. I appreciated how thoroughly he explained all the terms. Overall, I feel very satisfied with my experience here.

Everyone was friendly and professional. I ended up just needing some recall updates to resolve my cars issues. They saved me from a diagnostic fee.

The salesperson with whom I dealt was friendly, professional and helpful. I would say I was treated fairly regarding price.

The car is beautiful and comfortable and drives well.

While I risk my car never being serviced correctly again. The person that “fixed” my car blew up my dashboard & turn signals. All of it is a mess! No radio, no panel, oh and the whole turn signal thing. I can’t turn off my brights…. Cluster cuss!

Had to come back the next day to get the job completed, the technician didn't reset the oil monitoring system after changing the oil in my vehicle.

Pleasant staff, took care of my oil service while I waited.

Waited over 4 hours for a scheduled oil change. Appointment was scheduled ahead of time @ 10:00 a.m. If I had been told it would take over4 hours I could have rescheduled. Instead I was stuck at the dealership.

I was promptly greeted and processed upon arrival. Texted the status of the vehicle. As promised, vehicle was ready within the hour. Quick and conveint and courteous.

Kenneth KIniry did an outstanding job taking care of me!

35 mins I sat in the the waiting area while my car was outside. No, bothered to tell me my car was”finished” . I had to get up and ask. I thought rotated tires and put air in is part of the maintenance/oil change. Seeing my tire pressure was low. My system did not reset. When my last experience with Dave he was excellent. Matthew not so much

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